Terms & Conditions

Registration Changes by Students

Until 1 (one) business day before a given webinar, we can accommodate registration changes from webinar to rebroadcast to self-study, or vice versa. Students receive access to all self-study modules upon registration, so if you are too late to change your registration date and receive a link to the rebroadcast, you are still able to take the self-study course and short exam for full credit.

Registration Changes by New England Tax School for Practitioners

Due to circumstances beyond our control, we reserve the right to make any of the following changes. None of these changes will materially affect the registration of our attendees, as they will retain the ability to accomplish the complete course with the number of IRS credits as registered.

Instructors may change due to illness or other emergency.
We keep a substitute staff, however in dire emergency, a given course may become fully self-study.
We use a hybrid model with a limited, lottery-based live studio audience and simulcast, however circumstances may dictate that we cancel the live studio audience.
We do our very best to stabilize the calendar, however, an emergency may cause dates and/or times to change, causing students to be unable to attend a webinar.
When updates occur to the material, such as the LGUTEF textbook, those changes will appear on the materials and handouts page sent to students at registration, and in other correspondence.

Refunds

Students receive access to all self-study modules upon registration, so being unable to attend a webinar or studio audience course doesn’t affect your ability to complete all program credits, however, you may cancel your registration with a full refund 30 days or more before the start date of the program in writing, preferably via email. If there are extenuating circumstances after that time, please contact us.

Complaint Resolution

Students are asked to fill out surveys for each course, including an area for feedback and complaints. For other complaints, contact Janet McKenna Lowry at jmlowry@netaxschool.com or Cheryl Morse at camorse@netaxschool.com.

Certificate & IRS Credits

Students will receive an email with their credit certificate as soon as we have verified attendance, within 7 business days of attending each course of the program. Credits are uploaded to the IRS website at the end of the month.

Missing certificate

As of 2023, all certificates will be inside your student profile. For self-study modules, you must pass the quiz with a 70% or more. For live webinars, you must respond to the minimum number of poll questions as required by the Internal Revenue Service (5 for 2-hour courses). If you feel a mistake has been made verifying your attendance, contact taxschool@netaxschool.
If you are missing a certificate from the Massachusetts Tax School for Practitioners from 2022, we will search for it. If it was inadvertently not created, there is no charge. However, if we find that it was sent at the appropriate time, we will charge a $25 replacement fee.

CPA Credits

This program is identical to the one we used to run at UMass. They fully align with NASBA regulations, and can be used for credit. Contact us for more information.